Key Responsibilities:

• Process member check-ins, handle payments, and respond to inquiries with professionalism.
• Monitor staff performance and ensure space is fully prepped for training sessions.
• Maintain accurate records using Excel and CRM tools.
• Track attendance, client feedback, and revenue trends.
• Enforce standard operating procedures (SOPs) to improve efficiency.
• Support digital marketing activities, including promotions and social media content.
• Propose practical improvements to boost member experience and operational flow.
• Help foster a warm, inclusive, and service-driven gym environment.

Requirements:

• Bachelor’s degree (Business Administration, Marketing, or related field preferred).
• Minimum 2 years’ experience in administrative, operations, or customer-facing roles — fitness or hospitality experience is a plus.
• Proficiency in Excel (formulas, pivot tables) and comfortable with tech tools.
• Strong communication (verbal/written), creativity, and people skills.
• Experience or interest in light digital marketing and community engagement.
• Leadership potential — ability to organize tasks, solve problems, and motivate others.
• Eagerness to learn, adapt, and grow in a fast-paced environment.