Job Summary

• The Administrative Officer will provide day-to-day operational and administrative support to ensure smooth workflow across teams (Design, Social Media, Client Service, and Management).
• The role requires strong organizational skills, excellent communication, attention to detail, and the ability to work efficiently in a fast-paced remote digital agency.

Responsibilities

• Manage agency calendars, team schedules, newsletters, web artuclesand internal reminders for deadlines, client deliverables, and meetings.
• Organize and document files, briefs, reports, and client records using cloud tools (Google Drive, etc.).
• Monitor project workflows and ensure tasks are completed on time by following up with team members.
• Prepare weekly and monthly reports for management (task tracker, productivity, project status).
• Schedule and coordinate virtual meetings, presentations, and brainstorming sessions.
• Take minutes during internal/client meetings and share action points with responsible team members.
• Maintain communication flow between departments (Social Media, Graphics, etc).
• Assist with onboarding new clients and staff (welcome kits, NDA, contracts, onboarding forms, folder setup).
• Respond to basic client inquiries and escalate requests to relevant team members.
• Ensure client deliverables, revisions, and approvals are tracked and well documented.
• Track client subscriptions to notify them before expiration.

Requirements

• Bachelor’s degree or relevant experience in Administration, Business, or related fields.
• 3+ years’ experience in administrative or operations roles (preferably in a tech or digital agency).
• Strong written and verbal communication skills.
• Proficient in digital productivity tools (Google Workspace, Notion, Trello/Asana, Slack).
• Excellent multitasking, documentation, organization, and follow-up skills.
• Ability to work with minimal supervision and meet deadlines.
• Professional, proactive, and detail-oriented.