Key Responsibilities

• Prepare and raise accurate invoices for customer orders in line with company guidelines.
• Ensure timely invoicing and coordinate with the finance team for reconciliations when needed.
• Make proactive calls to customers to confirm and follow up on orders.
• Respond to customer inquiries (via phone, email, or in person) promptly and professionally.
• Serve as a liaison between customers and internal departments to resolve issues or relay order updates.
• Track all daily orders and ensure accurate documentation.
• Confirm order status with relevant partners/logistics channels and update internal records accordingly.
• Flag any delays or discrepancies in orders to the supervisor or relevant department.
• Maintain a detailed and up-to-date approved order list.
• Ensure proper filing and organization of all order-related documents (invoices, approvals, confirmations, etc.).
• Work closely with the sales, dispatch/logistics, and finance teams to ensure end-to-end order fulfillment.
• Support administrative tasks as required by the team or management.

Requirements

• Education: OND / HND / BSc in Business Administration, Accounting, or related fields.
• Experience: Minimum of 1–2 years in a similar administrative or customer support role.

Skills & Competencies:

• Strong communication and interpersonal skills.
• High attention to detail and organizational ability.
• Proficiency in MS Excel and basic accounting software or invoicing tools.
• Ability to multitask and work under pressure.
• Strong sense of accountability and follow-through.