We are looking for a proactive and client-focused Account Specialist to join our growing Bolt Business team in Nigeria. This role is designed to drive growth by managing a portfolio of existing clients, strengthening relationships, and identifying upsell opportunities. You will report directly to the Regional Account Management Lead and play a key role in delivering value through excellent account management.

Main tasks and responsibilities:

• Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction.
• Respond to client queries via email, phone, and other channels in a timely manner.
• Create account plans aimed at growing volume and value, including upselling new features.
• Collaborating with the Sales team to acquire, onboard new clients, and manage existing ones.
• Work with international teams to address local client needs and issues.
• Identify and implement scalable solutions to drive portfolio growth using automation and multi-channel communication

About you:

• You have 1+ years of experience in account management or sales roles.
• You excel in communication, both written and verbal, and are confident interacting with a variety of stakeholders.
• You have strong relationship management skills and are highly organized in managing tasks and priorities.
• You’re a proactive problem-solver with a customer-first mindset and a sense of ownership.
• You have experience with account planning and identifying upsell opportunities based on client needs.
• You are comfortable working with international, cross-functional teams and thrive in a fast-paced environment.