Role Description

• This is a full-time, on-site position located in Abuja for an Account Relationship Manager.
• The Account Relationship Manager will be responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and ensuring customer satisfaction.
• Day-to-day tasks include managing client accounts, analyzing financial needs, developing financial solutions, and driving sales growth through client engagement.
• The role also involves working closely with internal teams to address client queries and providing exceptional service to meet individual client needs.

Qualifications

• Strong relationship management skills, customer service expertise, and client retention experience.
• Proven ability in communication, negotiation, and interpersonal skills for developing and maintaining client relationships.
• Sales experience, financial analysis skills, and an aptitude for identifying and pursuing business development opportunities.
• Proficiency with account management tools and familiarity with CRM platforms.
• A Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• Understanding of banking products, services, and modern financial technologies.
• Ability to work in a fast-paced environment and meet targets under minimal supervision.
• Previous experience in the microfinance or banking sector is an advantage.