The Account Officer – Retail Management is responsible for managing customer accounts, and sales reconciliations across multiple retail channels (in-store, online, and wholesale). The role ensures accuracy in record-keeping, supports sales operations, and provides financial insights that enhance profitability and customer satisfaction in an omnichannel retail setup.

Key Responsibilities:

Retail Operations Support

• Coordinate with retail and e-commerce teams to ensure seamless sales posting and reconciliation.
• Track revenue, returns, discounts, and payment discrepancies.
• Monitor point-of-sale (POS) and online transaction systems for accuracy.
• Assist in inventory valuation and stock audits.

 Customer Account Management

• Manage customer billing, invoicing, and account statements.
• Follow up on outstanding balances and ensure timely collections.
• Resolve account-related queries from customers or internal teams.
• Maintain accurate and up-to-date customer information in the system.

Key Skills & Competencies:

• Analytical, detail-oriented, and data-driven mindset.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, multi-channel retail environment.