Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
• Identify and assess customers’ needs to achieve satisfaction.
• Process client complaint forms, feedback and other requests.
• Follow communication procedures, guidelines, and policies.
• Take ownership of customer issues and follow problems through to resolution.
• Meet customer service team and individual performance targets.
• Communicate and coordinate with internal departments to resolve customer issue.

Qualification & Experience

• B.Sc./HND in Business Administration, Mass Communications, or a relevant field.
• A minimum of 1- 3 years proven work experience as acustomer service manager, retail manager.
• Excellent in written and verbal communication skills.
• Ability to think strategically and to lead.
• Strongclientfacing and communication skills.
• Proficiency in English. Another language will be an added advantage.