Job Purpose

• The Community Manager will support the implementation of the program’s community management plan in five (5) states by fostering active engagement among program participants and stakeholders. The role involves working closely with Learning Community Coordinators to create an inclusive, supportive, and collaborative environment that enables marginalized youth and young women to thrive in the program. The Community Manager will also help facilitate knowledge-sharing, ensure smooth communication, and strengthen participant connections to resources and opportunities within the program.

Key Responsibilities

Community Building and Engagement

• Lead the implementation of the program’s community management plan to foster a vibrant, inclusive, and supportive participant community.
• Foster a sense of belonging among participants through continuous engagement, communication, and community-building initiatives.
• Create and manage both online and offline spaces such as learning hubs, forums, and messaging groups to facilitate interaction and collaboration.
• Support the organization of community-driven events, webinars, workshops, and forums that encourage peer learning and networking.

Participant Support and Coordination

• Act as a primary point of contact for participants, providing guidance, addressing concerns, and connecting them with appropriate support resources.
• Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools, services, and support.
• Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.
• Support the resolution of participant issues and promote a consistently positive program experience.

Communication and Content Development

• Support the development and dissemination of community content such as newsletters, blog posts, and social media updates to keep participants informed and engaged.
• Facilitate the exchange of knowledge, skills, and experiences within the community to strengthen collective learning.
• Advocate for participant voices in program design and decision-making processes, ensuring inclusivity and relevance.

Monitoring and Reporting

• Monitor participant engagement and activity levels to identify trends, gaps, and opportunities for enhancing community experience.
• Collect and analyze feedback to inform continuous improvement of community strategies.
• Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.
• Prepare regular reports on community engagement, outcomes, and participant needs for internal use and external stakeholders.

Inclusion and Accessibility

• Work with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all, especially marginalized youth and women.
• Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.

Key Performance Indicators

• Community Building and Engagement
• Participant Support and Coordination
• Monitoring and Reporting
• Inclusion and Accessibility

Qualifications

Education:

• Bachelor’s degree in Social Sciences, Communications, Community Development, or a related field.

Experience:

• 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Proven experience working with marginalized populations, especially youth and women, is a strong advantage.
• Familiarity with managing both online and offline communities, including social media platforms and community forums.
• 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Demonstrated experience managing community outreach teams, engagement officers, or volunteers.

Skills and Competencies:

• Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.
• Organizational and multitasking abilities to manage multiple community activities simultaneously.
• Knowledge of digital tools and platforms for community engagement and content sharing.
• Problem-solving skills to address participant challenges and promote positive outcomes.
• Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.
• Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.
• Skilled in conflict resolution, field team motivation, and addressing barriers to participation or uptake.
• Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.
• Proficiency in using community feedback and data to improve service delivery and participation outcomes.
• Strong collaboration and communication skills for interfacing with internal teams, local stakeholders, and implementing partners.
• Actively identifies opportunities to expand program reach, build community trust, and strengthen grassroots visibility.

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Job Purpose

• The Gig Platforms Partnerships Manager will oversee the development and management of partnerships with local and international gig platforms to promote inclusion strategies and support services for marginalized youth and women.
• This role will be critical in ensuring that the Nigeria GATEWAY Program participants have access to gig work opportunities, equitable treatment, and tailored support within the gig economy.
• The Manager will serve as the primary liaison between the program and gig platforms, fostering collaboration to achieve shared goals.

Key Responsibilities
Partnership Development & Management:

• Identify and engage with local and international gig platforms to build partnerships that align with the program’s objectives.
• Negotiate agreements with gig platforms to secure access, inclusion, and support services for program participants.
• Develop and manage strategic relationships with platform stakeholders to drive ongoing collaboration and participation.
• Represent the program in forums and discussions with gig platforms, industry stakeholders, and advocacy groups to promote sustainable gig work practices.

Inclusion Strategy & Advocacy:

• Collaborate with gig platforms to design and implement inclusion strategies that promote equitable access for marginalized youth and women.
• Advocate for policies and practices that address barriers to entry—such as simplified onboarding processes, flexible qualification requirements, and accessible platform training.
• Advocate for transparency, fair pay, and worker protection measures tailored to the realities of gig workers.

Participant Support & Enablement:

• Work with platforms to introduce or expand support services for participants, such as mentorship programs, skills verification, and worker protection initiatives.
• Coordinate participant-facing initiatives like profile optimization, onboarding/application assistance, and strategies for maintaining active platform engagement.
• Facilitate dialogue between participants and platform representatives to ensure that user experiences and needs inform platform improvements.

Monitoring, Evaluation & Learning:

• Track and evaluate the effectiveness of gig platform partnerships in terms of participant onboarding, engagement, and work outcomes.
• Collect data and feedback to inform partnership management and continuous improvement of inclusion strategies.
• Use insights to propose adjustments to partnership approaches and advocate for more responsive gig platform practices.
• Prepare regular reports on partnership performance, opportunities, challenges, and program impact.

Cross-Team Collaboration & Visibility:

• Collaborate with program communications and implementation teams to document and promote success stories and raise awareness of the program’s impact within the gig economy.
• Coordinate with other functional leads (e.g., training, financial services, resource access) to ensure a holistic approach to participant success on gig platforms.

Key Performance Indicators

• Partnership Development & Management
• Inclusion Strategy & Advocacy
• Participant Support & Enablement
• Monitoring, Evaluation & Learning
• Cross-Team Collaboration & Visibility

Qualifications
Education:

• Bachelor’s Degree in Business Administration, Economics, Social Sciences, or a related field.

Experience:

• 8+ years of experience in partnership management, business development, or stakeholder engagement, preferably within the gig economy or technology sectors.
• Knowledge of gig economy dynamics and challenges, particularly in emerging markets.
• Demonstrated success in building ecosystem partnerships, especially in digital gig platforms or work marketplaces.

Skills and Competencies:

• Strong negotiation and relationship management skills to foster collaboration with diverse stakeholders.
• Excellent analytical and strategic thinking abilities to develop and implement inclusion strategies.
• Familiarity with digital platforms, gig economy trends, and worker inclusion policies.
• Strong communication and presentation skills to advocate effectively with partners and stakeholders.
• Proficiency in using project management tools and data analytics to track and evaluate partnership impact.
• Deep business acumen and understanding of the digital gig economy in Africa.
• Strong track record in negotiating and structuring platform partnerships.
• Team leadership with strong mentoring and performance management experience.
• Analytical thinking with the ability to assess partner performance, delivery impact, and user experience.
• Entrepreneurial mindset with capability to identify new market entry opportunities.

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