Key Responsibilities

• Lead and supervise the spa team, ensuring high standards of service, appearance, and discipline.
• Oversee daily spa operations: appointments, inventory, cleanliness, staff scheduling, etc.
• Ensure all clients receive a seamless and exceptional customer experience.
• Handle staff issues, conflicts, performance reviews, and training with firmness and fairness.
• Maintain compliance with hygiene, safety, and facility regulations.
• Monitor product and supply inventory; liaise with vendors as needed.
• Report weekly to the CEO with operational updates, issues, and improvements.
• Uphold the brand’s image and reinforce professional standards within the team.
• Maintain a calm, firm authority that commands respect while supporting team performance.

Qualifications & Skills

• Experience in team or operations management (spa experience is not required).
• Strong leadership and interpersonal skills; must be firm, confident, and articulate.
• Excellent organizational and administrative abilities.
• Smart, quick thinker, able to make good decisions on the spot.
• Able to multitask and remain composed under pressure.
• Respectful yet assertive with staff and clients alike.
• Proficiency in basic computer tools (emails, spreadsheets, scheduling software).