GENERAL JOB DESCRIPTION

• This position is responsible for bringing new business to the establishment. It includes the motivation and supervision of the total sales effort of IWL including participation in the annual planning effort, developing new accounts, maintaining existing accounts, and implementation of sales and marketing strategies so as to maximize profits for IWL while maintaining customer satisfaction.

DUTIES & RESPONSIBILITIES

• Should possess clear understanding of the IWL’s business strategies then set goals and to determine action plans to meet those goals.
• Identify new markets and business opportunities and increase sales.
• Analyze current market base for IWL.
• Devises new ways to expand that market base.
• Developing sales goals for the team and ensuring they are met.
• Develops promotional and advertising materials for IWL.
• Oversees distribution of marketing materials.
• Reaches out to organizations and businesses that might require Products IWL offers.
• Manages accounts of high-profile guests.
• Processes payments and applies discounts as necessary.
• Addresses and resolves any issues or complaints regarding sales or marketing.
• Maintains positive relationships with clients to encourage repeat and recurring business.
• Implements all sales action plans related to the market areas as outlined in the marketing plan.
• Provide the highest quality of service to the customers at all times.
• Planning and overseeing new marketing initiatives.
• Contacting potential clients via email or phone to establish rapport and set up meetings.

EDUCATION & TRAINING

• At least a BSc in Marketing or another related field.
• Industry experience is compulsory

KNOWLEDGE & EXPERIENCE

• A minimum of 8+ years in similar role and industry

SKILLS & ABILITIES

• Proficient in MS Office
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage owned work load