RESPONSIBILITIES:

• Oversee the end-to-end staffing process, including recruiting, interviewing, hiring, and onboarding.
• Update and ensure compliance of job descriptions with applicable labor laws and organizational policies.
• Support and coordinate the performance management process to enhance employee development and accountability.
• Develop and maintain a competitive compensation structure using market research and salary surveys.
• Address employee issues and conflicts promptly, ensuring effective resolution in line with company policies.
• Prepare payroll and manage statutory remittances, including pensions and taxes.
• Ensure organizational compliance with local, state, and federal labor laws and regulations.
• Utilize performance management tools to provide constructive feedback and improve employee performance.
• Apply HR policies consistently across the organization.
• Maintain and update organizational charts and the employee directory.
• Collaborate with management to align HR strategies with business goals.
• Manage and maintain HR systems and databases for accurate record-keeping.
• Conduct performance and salary reviews to recognize and reward employee contributions.
• Analyze compensation and benefits trends to ensure the organization remains competitive.
• Develop and implement employee engagement and retention strategies.
• Provide support, guidance, and training to HR staff as needed.
• Design and manage benefit schemes and other employee incentive programs.

REQUIREMENT:

• HND/Bachelor’s/MSc degree in Human Resources, Business Administration, or a related field.
• Proven experience (2-5 years) in a similar role, with BPO experience being an advantage.
• Must be a Female.
• Strong knowledge of labor laws and HR best practices.
• Proficiency in HR systems and databases, such as HRIS, HRMS, SAP, or Oracle.
• Excellent organizational, time-management, and multitasking skills.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Exceptional communication and presentation abilities.
• Ability to build and manage effective relationships at all levels of the organization.
• Customer-focused mindset with adaptability to diverse personalities and situations.
• Demonstrable experience in compensation strategy design and administration.
• Ability to work independently with minimal supervision.