The Relationship Manager for WASH (Water, Sanitation, and Hygiene) will mobilize, onboard, and manage WASH loan clients, ensuring effective loan disbursement, client education, and timely repayment. The RM will serve as the primary interface between LAPO, clients and communities benefiting from the WASH product

DUTIES & RESPONSIBILITIES

• Supervise and support WASH RMs in achieving disbursement, client mobilization, and portfolio quality targets.
• Identify new partnership opportunities to scale up WASH products
• Monitor field activities and ensure that RMs deliver timely and quality services across all assigned regions.
• Review and validate weekly and monthly performance reports submitted by WASH RMs.
• Identify gaps in performance and implement corrective training, tools, or support.
• Ensure compliance with operational policies, loan documentation, and financial inclusion standards.
• Lead the identification, negotiation, and onboarding of Associations or cooperatives in the WASH ecosystem
• Facilitate field visits, impact reviews, and joint activities with partners and community stakeholders.
• Track implementation progress and report WASH portfolio performance, risks, and impact outcomes to the Program Manager and update the Water.org reporting Portal on a monthly basis.
• Organize periodic refresher training to address gaps amongst Relationship Manager and provide technical assistance to strengthen WASH related product delivery, financial literacy, sanitation awareness, and credit management.
• Coordinate regular engagement meetings and communicate with Relationship Managers to monitor progress, address challenges and share best practices.
• Escalate systemic issues (e.g., field fraud, major delinquencies, infrastructure breakdowns) to management promptly.

Requirements

EDUCATION AND EXPERIENCE

• Education: Minimum of HND or Bachelor’s Degree in any discipline.
• Experience: Minimum of 3 years in microfinance, product supervision, or community finance, with at least 1 year of team leadership experience

Benefits

1. Competitive Salary
2. Health Insurance (HMO)
3. Leave Grant (Allowance)
4. 13th Month
5. Paid Time Off (PTO): 
   • Vacation days
   • Sick days
   • Holidays
6. Retirement Savings Plan: 
   • Contributory pension
7. Insurance: 
   • Group life insurance
   • Workers’ compensation insurance
8. Professional Development: 
   • Budget for conferences, workshops, and trainings
   • Mentorship opportunities