Department: Front Office
Reports To: Front Office Manager

Job Summary:

The Receptionist serves as the first point of contact for visitors and guests, providing a warm welcome, handling inquiries, and ensuring smooth front desk operations. The ideal candidate should be friendly, organized, and able to multitask efficiently.

Key Responsibilities:

• Greet guests and visitors in a professional and courteous manner.
• Answer phone calls, emails, and direct inquiries to the appropriate departments.
• Manage check-ins and check-outs for guests.
• Maintain the front desk area in a clean and organized state.
• Schedule appointments and manage meeting room bookings.
• Maintain visitor logs and issue visitor passes as needed.
• Handle incoming and outgoing mail and deliveries.
• Provide general administrative and clerical support.
• Ensure security procedures are followed at all times.
• Assist with other duties as assigned by management.

Requirements:

• High school diploma or equivalent; additional qualifications in Office Administration or related fields are a plus.
• Proven experience in a front desk or customer service role.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Professional appearance and demeanor.
• Ability to multitask and stay calm under pressure.