Job Brief

• Our client is urgently recruiting for the role of a Client Engagement Officer who will work with the organization in building and maintaining strong client relationships, ensuring customer satisfaction, and acting as a point of contact for clients’ needs.Â
• He/She will work to understand client needs, provide support, and advocate for client interests within the organization.

Responsibilities

• Foster positive relationships with our customers as their primary point of contact
• Help clients implement services and plan projects effectively
• Ensure that contract terms and conditions are met
• Manage invoices and bills for assigned customers
• Identify upselling and cross-selling opportunities
• Address customer issues with speed and efficiency
• Work with sales teams to generate new business
• Prepare reports on project performance.

Requirements and Skills

• B.Sc / BA in Business or similar field
• 2-3 years of Proven experience as an Engagement Officer
• Project management experience is an added advantage
• Background in sales and customer service is a plus
• Proficient in MS Office and CRM/project management software
• Strong organizational and multitasking skills
• Customer-oriented approach
• Excellent verbal and written communication abilities
• Sharp business acumen
• Problem-solving aptitude.

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