Job Function:

• This role involves the management and growth of distribution services across the country in an asset light model. It is also to expand, enhance partners engagement and ensure service-level alignment to drive operational efficiency and customer satisfaction.

Key Accountabilities:

Team Performance and Support

• Monitor team performances and provide feedback for improvements.
• Identify resources, perform workload assignments, and provide assistances when required.
• End to end trip status settlement in collaboration with accounting team for prompt payment process and accurate cost recognition.
• Involve in PIP reviews and execution for projects and operational use.

Training Schedule

• Schedule and Conduct trainings for team members as needed.

Process and Procedures Drive

• Follow and enforce company policies and procedures especially to pharma clients.

Response to Queries

• Address customer queries and ensure customer satisfaction.

Quality

• Plan and schedule deliveries to meet customer needs.
• Maintain and improve the process to enhance customers satisfaction.
• Develop cost reduction initiatives while maintaining productivity and quality.

Budget and Expense Monitoring

• Understands distribution budgets and manage expenses within the budgets.
• Perform cost negotiations with vendors and provide appropriate solutions for bulk distributions.

Qualifications:

• Bachelor’s degree/ HND in Business Administration or a related field.

Skills and Experience:

• At least 1-3 years’ experience in similar field.
• Customer Service / Experience Management.
• Supply Chain Management.