Duties & Responsibilities

• Promote and increase sales through the outlets
• Improve customer loyalty and satisfaction
• Intervene and provide solutions for the dissatisfied customer
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to Head of department.
• Drive periodic promotion program (sales, discounts, special offers and schemes) at outlet level
• Manage stock levels and make key decisions about stock control
• Manage costs and overheads, and all factors affecting the profitable performance of the shop.
• Manage security, and emergency systems staff and customer awareness, according to company policy and relevant laws
• Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Deposit sales cash and cheques in the bank
• Prepare stock-level reports
• Analyse sales figures and forecast future sales volumes to maximise profits
• Analyse and interprete trends to facilitate planning
• Respond to customer complaints and comments
• Ensure that delivered products conform with order specifications
• Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval
• Coordinate and supervise the activities of staff in the arrangement of new stock.
• Liaise with Inventory management team as concerning stock-out goods and supply as required

Qualifications

• Bachelor’s degree in related discipline
• Must have atleast 3 years work experience
• Experience in retail store operation is compulsory.