• Our Client, provides full-outsourcing solutions for material handling equipment (MHE), which includes forklifts and other MHE, full-maintenance package as well as the operators. They offering this solution as a “Product-As-A-Service” for a monthly fee.
• They require the service of QA/QC Lead,you will be responsible for ensuring quality, compliance, and efficiency and a strong background in process monitoring, compliance management, and operational quality standards, risk assessments across various departments, including Finance, Technical,Engineering, Client Retention, HR, and more and report directly to Chief Operating Officer and Country Head

Key Responsibilities:

Compliance Management:

• Ensure adherence to local, national, and international quality standards, regulations, and internal SOPs across all departments.
• Conduct periodic compliance audits and risk assessments
• Develop and implement compliance training programs for employees.

Internal Control Activities:

• Develop and implement internal control procedures across departments, including Finance, Technical Engineering, Client Retention, and HR.
• Conduct regular audits and reviews to ensure compliance with internal controls and regulatory requirements.
• Identify and mitigate risks across departments.

 Quality Control:

• Develop and implement quality control processes for logistics and infrastructure operations.
• Monitor and track key performance indicators (KPIs) to ensure quality and efficiency.
• Identify areas for improvement and implement corrective actions.

Forklift Operations:

• Oversee and ensure safe, compliant, and efficient forklift operations across all warehouse and site locations.
• Conduct periodic compliance audits and risk assessments specific to forklift operations.
• Develop and enforce forklift operating procedures and best practices.

Training and Certification

• Lead certification, re-certification, and ongoing training of forklift operators and other relevant staff.
• Maintain a central database of certifications and expiration dates.

Equipment Management

• Conduct regular audit to ensure preventive and corrective maintenance of all equipment including forklifts.
• Monitor and track equipment utilization, downtime, and service logs.

Incident Management

• Investigate incidents and near misses, conducting root-cause analyses and implementing

Corrective action plans.

Report findings to senior management with clear recommendations.

Cross-Functional Collaboration:

• Liaise with various departments, including HR, Finance, Technical Engineering, and Client Retention, to ensure compliance and quality control.
• Support procurement in vendor evaluation and contract management.

Qualifications/Requirements

• HND/BSc/MSc in Logistics, Industrial Engineering, Quality Control, or a related field.
• At least 8-12 years of experience in quality control, compliance, Process monitoring in the logistic industry, with at least 4 years in a leadership role.
• Certified quality control or compliance certification is a plus.
• Strong knowledge of safety regulations, quality control standards, and internal controls.
• Excellent communication, analytical, and leadership skills.
• Proficient in office tools, such as SAP, Excel, and PowerPoint.
• Detail-oriented with strong organizational skills.
• Proactive in identifying risks and solving problems.
• Technically inclined with the ability to interpret equipment manuals and maintenance logs.
• Strong interpersonal skills to lead teams and communicate across departments.