Key Responsibilities

• Oversee the daily operations across both companies, ensuring alignment with strategic goals.
• Develop and implement scalable operational processes and policies to support growth.
• Lead and coordinate cross-functional teams including IT service, project delivery, sales, and business development.
• Collaborate with the senior leadership team to translate strategic objectives into executable operational plans.
• Ensure that all client projects, support services, and internal operations are delivered on time, within budget, and to a high standard.
• Monitor performance through KPIs, dashboards, and reporting tools.
• Lead recruitment, onboarding, and training processes in coordination with HR.
• Drive process improvements, risk management, and business continuity initiatives.
• Support the integration and usage of digital tools and platforms (CRM, Service Desk, ERP).
• Serve as a key escalation point for critical issues and service failures.
• Ensure regulatory, compliance, and contractual obligations are met in both regions.

Required Skills & Experience

• 5+ years of experience in a senior operations leadership role, preferably within the IT or Tech services sector.
• Strong track record of managing distributed teams and multi-country operations.
• Deep understanding of IT service management (ITSM), CRM systems, and workflow automation platforms.
• Excellent analytical, planning, and reporting abilities.
• Skilled in SharePoint, Microsoft Teams, GoHighLevel, Jira, or similar platforms.
• Exceptional interpersonal, communication, and negotiation skills.
• Experience working in start-up or growth environments is highly desirable.
• Knowledge of both UK and Nigerian business cultures and operational environments is an added advantage.
• Ability to work flexible hours, including evenings and weekends when necessary.

Core Attributes:

• Strategic thinker with the ability to execute tactically
• Self-starter with a high level of initiative
• Calm under pressure and solutions-oriented
• Strong leadership presence and emotional intelligence
• A passion for improving systems and developing team.