Retail Manager

Job title: Retail Manager

Company: HPA Corporate Resourcing

Job description: Our client is a leading firm dealing in the Oil and gas sector & Energy Commodity Trading. With a commitment to excellence and innovation, it strives to deliver high-quality products/services while fostering a positive work environment for its employees. In continuation of its expansion and growth, the company is seeking a dynamic individual as the Retail Manager.Job Summary:Our client is in search of a forward-thinking Retail Manager with a strategic approach to optimizing retail operations in the oil and gas sector. This role requires a data-driven professional with expertise in leveraging AI-powered analytics to enhance customer experience, streamline operations, and maximize profitability. The ideal candidate will have a strong grasp of automation in retail management, utilizing AI tools to ensure operational efficiency, customer satisfaction, and business growth across multiple regions. Leadership skills and a deep understanding of AI-driven retail strategies are essential for success in this dynamic environment.Key Responsibilities:

• Oversee day-to-day operations of retail business activities, ensuring smooth operations and compliance with health, safety, and environmental standards.

• Develop and execute strategies to drive sales growth, profitability, and customer satisfaction at retail locations.

• Utilize AI-driven analytics to analyze customer browsing habits and purchase history, crafting tailored shopping experiences that drive engagement and sales.

• Implement AI-powered inventory management systems to monitor stock levels, predict demand fluctuations, and automate restocking processes, ensuring optimal inventory without overstocking.

• Monitor and enforce quality control and standard operating procedures to ensure a consistent customer experience across all retail outlets.

• Leverage AI to gain real-time visibility into supply chain operations, predict potential disruptions, and optimize logistics, leading to cost reductions and improved efficiency.

• Integrate AI-powered visual search tools that allow customers to search for products using images, enhancing the shopping experience and increasing conversion rates.

• Deploy AI chatbots and virtual assistants to handle customer inquiries, provide product recommendations, and resolve issues promptly, improving customer satisfaction and reducing operational costs.

• Implement AI systems to monitor transactions and identify unusual patterns, enhancing security and protecting both the business and customers from fraudulent activities.

• Work closely with the marketing and promotions teams to create and execute promotions, discounts, and loyalty programs to boost customer engagement and retention.

• Analyze retail performance metrics, including sales data, customer feedback, and market trends, to develop action plans that enhance store performance.

• Ensure compliance with local regulatory requirements, including fuel pricing regulations, taxation policies, and environmental standards.

• Manage budgets for each retail location, controlling operational costs, monitoring financial performance, and optimizing resources.

• Foster strong relationships with suppliers and third-party service providers to ensure quality product sourcing and timely delivery.

• Represent the company in local retail forums, industry associations, and public relations activities.

Key Requirements

• Bachelor’s degree in Business Administration, Retail Management, Supply Chain, or related field. A Master’s degree or relevant certifications (e.g., Retail Management, PMP) is a plus.

• 58 years of experience in retail management, with at least 3 years of experience in the Oil & Gas retail sector (e.g., retail fuel stations, convenience stores, car washes, and related services).

• Leveraging AI to process customer feedback, identify areas for improvement.

• Proven experience in managing multi-site retail operations, including overseeing day-to-day store functions, staff management, and customer service.

• Strong understanding of oil and gas retailing, including fuel retail operations, pricing structures, and logistics related to fuel distribution.

• Experience in staff development and training, with a focus on customer service excellence.

• Solid knowledge of inventory management, cost control, and retail financial management.

• Strong ability to analyze sales data, identify market trends, and implement corrective actions to drive operational improvements.

• Proven track record in negotiation and supplier management.

• Knowledge of local regulatory compliance (fuel pricing, environmental guidelines, etc.) in the retail space.

• Proficiency in Microsoft Office Suite, retail management software, and ERP systems.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, customer-focused environment with multiple priorities.

Core Competencies

• Retail Operations Management.

• Customer Relationship Management (CRM)

• Sales Growth & Profitability

• Staff Training & Development

• Inventory Control & Stock Management

• Regulatory Compliance & Risk Management

• Supplier Relationship Management

• Performance Analysis & Reporting

• Health, Safety & Environmental Awareness

Expected salary:

Location: Lagos, Lagos State

Job date: Sat, 17 May 2025 22:52:25 GMT