• The COO will work closely with the CEO and the executive team to support ITEX’s strategic goals. This role will also ensure there are continuous improvements to ensure operational excellence, with cost effective and streamlined processes aligned with our strategic goals.

Duties and Responsibilities

Business Operations:

• Operational Excellence: Develop and implement comprehensive operational strategies that enhance efficiency, scalability, and service delivery across the organization and ensuring we are continuously improving.
• Project Leadership: Oversee major projects, ensuring they align with goals, are completed on time, within scope, and within budget. Promote a culture of continuous improvement by identifying and implementing process enhancements.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) that drive operational excellence and support the achievement of the organization’s strategic objectives.

Customer Experience Management

• Customer Centric Strategy:ÂDrive a customer-focused strategy that ensures the highest levels of service delivery and customer satisfaction. Implement systems to capture and act on customer feedback to continuously improve the customer experience.
• Leveraging customer data and insights to inform strategic decisions and drive continuous improvement in service delivery, understanding root causes and insights to continuously improve customer experience.
• Issue Resolution:ÂEstablish frameworks addressing and resolving customer complaints, ensuring timely and effective responses.

Administration and Facilities Management

• Facilities Oversight:Âaccountable for the management of physical assets, ensuring that facilities align with long-term organizational goals and operational needs. Ensure all facilities are well-maintained and meet health, safety, and environmental standards. Develop and implement effective space planning strategies to accommodate growth and operational needs.
• Procurement and Vendor Management:ÂOversee procurement strategies, negotiating major contracts to secure cost-effective, high-quality services. Ensure vendor relationships are strategically managed to drive innovation and cost efficiency across the organization.
• Business Continuity Planning:ÂLead the development and continuous improvement of business continuity and disaster recovery plans, ensuring the organization can maintain operations during disruptions.

Leadership and Strategy

• Strategic plans:ÂPlay a key role in shaping and executing the organization’s strategy. Ensure that all activities are aligned with the broader business strategy and contribute to long-term growth and success.
• Change Leadership:ÂLead transformational initiatives that drive innovation, operational improvement, and organizational growth. Foster a culture that embraces change, continuous improvement and communicating effectively across theorganization to ensure alignment and buy-in at all levels.
• Financial Stewardship:ÂManage the financial performance of business operations, and facilities, ensuring budgets are aligned with strategic priorities. Provide the CEO and board with regular updates on operational efficiency.

Team Leadership and Development

Drive the team’s engagement and performance by:

• Developing the Team –Âtake responsibility for ongoing, transparent communication and timely constructive feedback, documented as required. Understand your team’s strength and development areas, acting as a coach to help improve performance.
• Delivering the Results– establish a high-performance culture through clear objectives & priorities, holding team members to account for the WHAT and HOW, manage priorities and resources, have the right structure in place and drive productivity.
• Engaging the Team– create a culture in line with the values, celebrate success, build strong team relationships, take responsibility for well-being and motivation.

Risk Management and Compliance

• Enterprise Risk Management:ÂDevelop and implement a comprehensive risk management framework that identifies, assesses, and mitigates risks across all operations. Ensure all activities comply with regulatory requirements and best practices.
• Audit and Compliance Oversight:ÂLead collaboration with internal and external auditors to ensure compliance, transparency, and the integrity of operations.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field; MBA or equivalent advanced degree preferred.
• Minimum of 15 years of experience in banking operations or Financial Services with at least 5 years in a senior leadership role.
• Proven experience in overseeing IT operations, facilities management, and project management.
• Strong understanding of regulatory requirements and compliance in the banking sector or Financial Services space.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and implement strategic initiatives.
• Strong analytical and problem-solving abilities.
• Strategic Thinking.
• Operational Excellence.
• Financial Acumen.
• Leadership and Team Development.
• Risk Management.
• Customer Focus.
• Change Management.
• Relationship Building.

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Role Summary

• Manage campaigns, communications, and marketing responsibilities for the organization, alongside ensuring staff have high Level of awareness of company strategic goals, initiatives, and key activities within the company.
• Work as a growth marketing specialist to understand the short and long-term marketing targets and then develop growth strategies.

Key Duties and Responsibilities

Digital Marketing:

• Plan, manages and oversees all aspects of a digital marketing campaign to effectively promote ITEX product.
• Delegating responsibilities to the marketing team and measuring the performance analytics of a campaign.
• Creating digital marketing campaigns, including web, google ads, email, social media, and display advertising
• Maintaining our social media presence across all digital channels
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Collaborate with internal teams to create landing pages and optimize user experience (Itex as a brand and ItexPay)
• Timely creation and dissemination of crisis content to staff and external audience
• Research corporate events/exhibitions to improve staff knowledge and improve brand visibility.
• Build strategies to publish display, social media, SEO and web advertisements.
• Work with a team to brainstorm ideas for digital campaigns, then delegate the necessary takes to each team member based on their specific skills.
• Review and measure campaign performance to determine if it meets marketing goals.
• Responsible for reporting and presenting campaign/insights to the management team
• Create and manage budgets for products

Content Creator

• Collaborating to write content for websites, social media pages and public communications.
• Draft MD’s communique to internal and external customers
• Create video scripts for internal and external customers and manage all social media platforms alongside Collaborating with the HR, Compliance, team to ensure staff are well informed and carried along on company information.
• Generate content for company’s promotional materials
• Collaborate with HR team in organizing team bonding activities, webinars, trainings for staff
• Brainstorming and suggesting new ways to improve staff relationship and information circulation by tapping into new trends
• Maintain consistency in content and ensure staff are alignment with the brand history, plans, and goals
• Research corporate events/exhibitions to improve staff knowledge and improve brand visibility.

Educational Qualifications and Professional Certifications Required

Educational Qualifications

• 1-3 Years of relevant work experience
• B.Sc. in Mass Communication

Professional Certifications:

• Digital marketing
• Public speaking and presentation

Knowledge, Skills, and Abilities (KSAs) Required

Knowledge:

• Data Analysis & Reporting
• Knowledge of employment laws
• Employee Relations
• Benefits Administration

Skills:

• Digital Marketing tools
• Event planning & PR Campaign
• Proficiency in video editing
• Microsoft Office
• Content creation
• Well-versed in the use of social media as a marketing tool
• Understands website metrics and best practices
• Experience with lead generation
• Able to work with colleagues at all levels to develop marketing goals and evaluate results
• Good at problem-solving and communication
• Strong writing skills

Abilities:

• Workload Management
• Organization and planning skills
• Attention to detail.
• Good inter-personal relationship
• Analytical thinking
• Goal & customer oriented
• Creative mindset
• Excellent written and verbal communication skills
• Collaboration & Teamwork
• Analytical Thinking

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