Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

Roles and Responsibilities

Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

Rider Engagement & Conduct

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness