Job Objectives

• The Head, Web Acquiring will lead and manage Payloft’s online payments acquiring function, driving strategy, product performance, merchant growth, and operational excellence.
• This role oversees all web-based merchant payment solutions, ensuring seamless onboarding, secure transaction processing, and strong revenue performance.
• The ideal candidate will have deep experience in digital payments, merchant acquiring, fintech operations, and strategic leadership.

Responsibilities
Strategic Leadership & Planning:

• Develop and execute the overall strategy for the Web Acquiring department in alignment with Payloft’s business direction.
• Identify market opportunities, emerging payment trends, and competitive landscapes to shape product and commercial priorities.
• Drive initiatives to increase transaction volume, revenue, and market share.

Merchant Acquisition & Management:

• Oversee the end-to-end online merchant onboarding process, ensuring speed, compliance, and operational accuracy.
• Build and maintain strategic relationships with key merchants, payment partners, and technology vendors.
• Implement merchant segmentation and targeted growth strategies.

Product & Technology Oversight:

• Collaborate with Product, Engineering, and Compliance teams to develop and optimize web acquiring solutions (APIs, payment gateways, checkout products, plugins, etc.).
• Ensure high system uptime, strong security standards, and improved user experience across all acquiring channels.
• Lead innovation initiatives to keep Payloft ahead in digital commerce and payments.

Operational Excellence:

• Establish and enforce efficient processes for transaction monitoring, fraud management, settlements, and dispute resolution.
• Ensure adherence to regulatory requirements, including PCI-DSS, data security, and risk compliance.
• Develop KPIs, dashboards, and performance metrics for continuous improvement.

Team Leadership & Relationship Management:

• Lead, mentor, and grow a high-performing Web Acquiring team.
• Collaborate cross-functionally with Risk, Finance, Engineering, Sales, Legal, and Support teams.
• Represent the department in strategic meetings and stakeholder engagements.

Recruitment:

• Support HR in CV selection and review.

Staff Attraction, Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
• Provide training, mentorship, and upskilling programs.
• Recognize and reward individual and team achievements and contributions.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration, innovation, and creativity.
• Regularly engage direct reports to understand their needs and concerns.
• Foster a diverse and inclusive work environment that values different perspectives and backgrounds.

Key Performance Indicator

• As agreed from time to time based on business exigencies

Job Requirements

• Education:  Bachelor’s Degree in Business, Computer Science, Marketing, or a related field (Master’s degree or MBA is an advantage).
• Experience: Minimum 10 years of relevant experience in fintech, digital payments, merchant acquiring, online commerce, or payment gateways. Post NYSC experience.

Key Competency:
Knowledge/Experience:

• Proven leadership experience managing teams and complex operational functions.
• Strong understanding of online payments infrastructure: APIs, gateways, processors, fraud tools, settlement systems, and merchant lifecycle.
• Working knowledge of payment regulations and industry standards (PCI-DSS, KYC, AML, etc.).
• Excellent problem-solving, analytical, and communication skills.
• Ability to drive commercial growth while managing operational risk.
• Strong stakeholder management and negotiation skills.

Preferred Attributes:

• Experience working in a fast-paced fintech environment.
• Strong project management capabilities.
• Knowledge of emerging payment technologies such as tokenization, alternative payment methods (APMs), recurring billing, and subscription management.

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.

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