Job Summary:

• The B2B Key Account Supervisor is responsible for managing, growing, and retaining LagRide’s corporate (B2B) client portfolio.
• The role focuses on relationships management, service delivery oversight, contract performance, and revenue growth.
• The Supervisor serves as the primary point of contact for assigned key accounts, ensuring service-level compliance, resolving escalations, and collaborating internally to deliver tailored mobility solutions that meet client business needs.

Key Responsibilities:

• Serve as the primary relationship manager for assigned B2B and corporate accounts.
• Onboard new corporate clients and ensure smooth implementation of agreed services and SLAs.
• Monitor account performance against contractual obligations, KPIs, and service level agreements.
• Actively manage client expectations, handle escalations, and resolve service issues promptly.
• Conduct regular account reviews with clients to assess satisfaction, usage trends, and improvement opportunities.
• Identify upselling and cross-selling opportunities to grow account value and revenue.
• Coordinate with Operations, Driver Management, Finance, and Customer Support teams to ensure seamless service delivery.
• Prepare and present periodic account performance reports, insights, and recommendations.
• Support contract renewals, negotiations, and pricing discussions in collaboration with management.
• Maintain accurate account documentation, records, and CRM updates.

Requirements
Qualifications and Experience:

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
• 3–5 years of experience in B2B account management, key account supervision, or corporate client servicing.
• Strong understanding of B2B relationship management and service-level management.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical skills with the ability to interpret usage, cost, and performance data.
• Ability to manage multiple accounts and priorities under pressure.
• Proficiency in Microsoft Excel, PowerPoint, and CRM/account management tools.
• Experience in mobility, logistics, fintech, or service-based industries is an advantage.

Key Performance Indicators:

• Client retention rate and contract renewal success.
• Revenue growth and wallet share per key account.
• SLA compliance and service performance metrics.
• Client satisfaction score (CSAT) and feedback ratings.
• Average resolution time for B2B escalations and issues.
• Upsell and cross-sell conversion rates.
• Accuracy and timeliness of account reporting.