Responsibilities

• Ensure efficient processing of customer transactions including deposits, withdrawals, transfers, and loan disbursements.
• Monitor operational performance and ensure adherence to service delivery standards.
• Monitor cash management, vault controls, and cash movement procedures.
• Ensure compliance with approved transaction limits and authorization levels.
• Address operational challenges and resolve customer service issues promptly.
• Ensure compliance with Central Bank and other regulatory requirements applicable to microfinance banks.
• Implement and monitor internal controls to mitigate operational and fraud risks.
• Ensure timely reconciliation of all operational and settlement accounts.
• Enforce compliance with AML/CFT, KYC, and consumer protection guidelines.
• Oversee the effective use of core banking systems and digital channels.
• Identify process gaps, inefficiencies, and system challenges, and drive improvements.
• Ensure business continuity and disaster recovery readiness.
• Lead, mentor, and evaluate operations staff.
• Foster a culture of accountability, integrity, and customer focus.

Qualifications & Experience

• Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
• MUST have experience using BankOne software
• Professional qualification (ICAN, ACCA, CPA, MBA) is an advantage.
• Minimum of 5–13 years’ experience in banking or microfinance, with at least 2–5 years in a Management position.
• Strong knowledge of microfinance banking operations and regulations.