• Ensure smooth trip fulfillment by confirming pilot readiness and vehicle availability, monitoring live trips, and escalating issues promptly.
• Be responsible for maintaining accurate trip data, enforcing timeliness standards, supporting pilots throughout the trip lifecycle, and ensuring all incidents are escalated correctly for fast resolution, thereby ensuring user satisfaction.
• Engage with users who have completed the registration process but have not yet made their first trip booking.
• Conduct various outbound campaigns as assigned by the Supervisor.

Requirements

• HND/Bachelor\’s Degree
• Must be posted to Lagos for your NYSC service year
• Must have a personal laptop
• Impressive written and spoken communication skills with the ability to tailor tone and voice to different social media platforms
• Strong problem-solving skills and the ability to think critically and act decisively under pressure
• Intermediate expertise level of spreadsheet (Google Sheets/Excel) capability