Job Summary

• The room service staff is responsible for delivering exceptional in-room dining experiences to our hotel guests, taking orders, serving meals, and ensuring guest satisfaction with food and beverage services.
• This role requires attention to detail, excellent customer service skills, and ability to work efficiently in a fast-paced environment while maintaining high standards of hospitality.

Main Duties

• Take accurate food and beverage orders from guests via telephone or in-person.
• Deliver orders promptly and professionally to guest rooms and suites.
• Set up in-room dining presentations with appropriate tableware and accessories.
• Explain menu items, specials, and make recommendations to guests.
• Handle special dietary requirements and food allergies with care and attention.
• Maintain cleanliness and organization of room service equipment and trolleys.
• Collect used dishes, glassware, and utensils from guest rooms.
• Process payment transactions and maintain accurate order records.
• Coordinate with kitchen staff to ensure timely preparation and delivery.
• Handle guest complaints and special requests professionally.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Ensure compliance with food safety and hygiene standards.
• Stock and maintain room service stations and equipment.
• Assist with banquet and event service when required.

Requirements

• Senior Secondary School Certificate (SSCE) minimum
• Minimum of 3 years experience in food and beverage service or hospitality
• Excellent customer service and communication skills
• Physical fitness and ability to carry trays and equipment
• Knowledge of food safety and hygiene practices
• Professional appearance and grooming standards
• Ability to work flexible hours including early mornings, evenings, and weekends
• Basic knowledge of food and beverage preparation and presentation
• Multilingual abilities preferred
• Teamwork and collaboration skills

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