Key Responsibilities

• System and Database Administration.
• Manage Website.
• Software installation, configuration, database backup and restore/recovery maintenance.
• Windows operating System maintenance and repair.
• Performance of troubleshooting and diagnosis of hardware/software,
• Provision of solution to network failure.
• Any other issues that needs the IT officer’s attention.
• Coordinate with procurement and purchasing teams to place orders for replenishment stock, ensuring timely delivery and availability of inventory items.
• Support inventory and stock management systems, ensuring smooth operation
• Develop and implement effective social media strategies including to create, curate, and manage engaging content across all social media platforms.
• Monitor, listen, and respond to users in a positive and professional manner.Manage social media advertising campaigns to drive targeted traffic and sales.
• Track and report on social media performance and ROI.
• Any other assigned task by the management.

Requirements

• B.Sc / HND / OND in IT related course with minimum of 2 years relevant work experience.
• Experience supporting Windows environments, POS systems, and networked devices.
• Strong knowledge of computer hardware, software, and troubleshooting methods.
• Good understanding of basic networking (Wi-Fi, routers/switches, IP addressing).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, with the ability to explain technical issues simply.
• Ability to prioritise tasks in a fast-paced retail environment.
• Previous IT support experience in retail or a similar customer-facing environment.
• Familiarity with retail systems such as POS, back-office stock systems, or handheld scanners.