Job Description

• We are looking for a detail-oriented Technical Support Engineer to join our team.
• You will be responsible for addressing advanced technical issues, resolving integration problems, and assisting customers with technical challenges that go beyond basic support.
• This role is perfect for someone who enjoys problem-solving, troubleshooting complex systems, and ensuring that customers can use our SaaS product efficiently and effectively.

What You Will Do
As a Technical Support Engineer, you will:

• Diagnose and resolve technical issues reported by clients, including software bugs and integration problems
• Support customers with complex configurations, API connections, and advanced product setup
• Collaborate with development and product teams to identify and fix system errors
• Document technical issues, solutions, and process improvements for the team
• Provide technical guidance to Customer Support Agents for escalated cases

Requirements

• Experience with troubleshooting software, integrations, or network issues
• Strong understanding of SaaS products, web applications, and APIs
• Knowledge of HTML, CSS, JavaScript, or other programming basics is a plus
• Familiarity with version control, server environments, or cloud platforms is advantageous
• Excellent analytical and problem-solving skills.

Soft Skills:

• Strong communication skills, able to explain technical issues clearly
• Patience and empathy when assisting clients
• Ability to work independently and collaboratively
• Attention to detail and organized approach to problem-solving.

Work Structure:

• Remote / Hybrid (depending on team and client needs)
• Full-time role collaborating with Customer Support, Product, and Development teams.

What You Will Gain

• Exposure to real-world SaaS technical support challenges
• Mentorship from experienced developers and support professionals
• Hands-on experience with client integrations and technical problem-solving
• Opportunity for growth into senior technical or product roles
• Competitive full-time employment with benefits.

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About the Role

• We’re looking for B2B SaaS Sales Representatives who are confident, results-driven, and passionate about helping businesses adopt technology that transforms how they work
• This role focuses on showcasing the value of our SaaS product to SMEs, founders, and decision-makers.
• You will be responsible for conducting product demos, managing leads, following up with prospects, closing sales, and representing MBZ Technology as the first point of contact for businesses seeking modern digital tools
• If you enjoy communicating with people, explaining solutions clearly, and turning interest into revenue, this role is a perfect fit.
• You do not need a strict tech background; what you need is strong communication, confidence, and the ability to learn quickly.

What We’re Looking For
We’re seeking energetic and professional individuals who:

• Are confident speaking to business owners, managers, and decision-makers
• Can explain how digital tools solve everyday business problems
• Are comfortable running online demos and guiding prospects through our SaaS product
• Have strong follow-up skills and can convert leads into paying customers
• Communicate clearly, professionally, and persuasively
• Are targets-driven and enjoy achieving measurable results
• Can learn quickly and adapt to a fast-moving SaaS environment
• Have experience in sales, customer-facing roles, or B2B interactions (SaaS experience is a plus but not required).

Role Expectations
As a Sales Representative (B2B SaaS), you will:

• Conduct product demos and walkthroughs for SMEs and prospective clients.
• Convert inbound and outbound leads into paying customers.
• Build strong relationships with prospects to understand their business needs.
• Explain the benefits and features of our SaaS product in a simple, relatable way.
• Manage your pipeline, track leads, and follow up consistently.
• Communicate customer feedback to the team to improve the product and sales experience.
• Represent MBZ Technology with professionalism and enthusiasm.

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