Job Overview/Summary

• The Country Office Receptionist is responsible for managing the front desk and ensuring that visitors, staff, and partners receive professional and efficient support upon arrival. The role ensures smooth day-to-day front office operations, provides administrative assistance, supports travel-related documentation processes, and contributes to overall office organization.
• The position requires excellent communication skills, strong organizational abilities, and a commitment to maintaining a welcoming and professional office environment.

The Responsibilities May Include But Are Not Limited To
Front Office Management

• Welcoming and receiving visitors, directing them to the appropriate offices.
• Receive mail deliveries, packages, and courier; track, sort, and distribute them to the appropriate departments.
• Manage the front desk by attending to visitors and assisting transiting staff.
• Liaise with security guards to ensure visitors are properly received.

Administrative and Travel Support

• Perform clerical duties, including scanning, photocopying, and organizing documents as needed.
• Support with the processing of admin-related payments, liquidations, and tracking.
• Assist in routine office management.
• Support travel management activities, including booking, tracking, payments, and uploading support documents to online Box folders.
• Support kitchen management by handling the register, tracking subscription payments, and sending bi-weekly updates.
• Assist with accommodation reservations.

Other Duties
Any other duty as may be assigned by Supervisor.
Position Reports to: Senior Travel Officer
Other Internal and/or external contacts.
Internal: IRC Staff and Visitors
External: UNHAS (WFP), Hotels, and Travel Agents

Job Requirements

Education and Work Experience:

• Bachelor degree in relevant field.

Administrative & Logistics/Supply Chain Qualifications Highly Desirable.
Demonstrated Skills and Competencies:

• Prior experience of travel services & bookings, domestic and international flights desirable
• Computer literacy to enable updating of computerized databases and tracking sheets.
• Good organizational skills and ability to manage multiple tasks and competing workloads.
• Knowledge of IRC systems and processes an advantage.
• Ability to work as part of a team and provide superior customer services.

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