The Lead, QA, Monitoring & Evaluation is responsible for overseeing the implementation of quality assurance and monitoring frameworks to ensure the delivery of high-standard healthcare services across Imo State. This role supports the continuous assessment and improvement of clinical and operational processes, ensuring compliance with regulatory requirements and organisational standards. The position is integral to maintaining a culture of quality, accountability, and evidence-based practice within the organisation.

Responsibilities

• Develop and implement quality assurance protocols and monitoring tools to evaluate healthcare service delivery.
• Conduct regular audits, assessments, and evaluations to ensure compliance with established standards and regulatory requirements.
• Analyse data and prepare reports on quality performance, identifying trends, risks, and areas for improvement.
• Collaborate with clinical and administrative teams to drive quality improvement initiatives and corrective actions.
• •Provide training and guidance to staff on quality assurance processes and best practices.

Qualifications

• 6-10 years experience in quality assurance, monitoring and evaluation, or a related field within healthcare.
• Bachelor’s degree in Healthcare Administration, Business Management, Public Health, or a related field
• Master’s degree or relevant professional certification e.g., Certified Quality Improvement Associate (CQIA) , Certified Professional in Healthcare Quality (CPHQ) is an advantage.
• Strong knowledge of quality assurance methodologies and monitoring and evaluation frameworks.
• Excellent analytical, problem-solving, and report-writing skills.
• Understanding of healthcare quality standards, accreditation, and regulatory requirements.
• Proficiency in data analysis and quality improvement tools.
• Familiarity with audit processes and performance measurement in healthcare environments.
• Must be a resident of Imo State or open to relocation.

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The Lead, Provider & Partner Relations will be responsible for managing and strengthening the organisation’s relationships with healthcare providers and strategic partners across Imo State. This role oversees provider engagement, collaboration, contract management, and issue resolution to ensure high-quality service delivery, compliance with organisational policies, and alignment with regulatory standards.

Responsibilities

• Develop and manage systems for engaging, tracking, and analysing provider and partner relationships.
• Lead the onboarding, orientation, and ongoing engagement of healthcare providers and strategic partners.
• Oversee the negotiation, execution, and management of provider and partner contracts, ensuring compliance with organisational and regulatory requirements.
• Serve as the primary point of contact for provider and partner concerns, facilitating timely and effective resolution of issues and disputes.
• Prepare regular reports on provider engagement trends, partnership outcomes, and recommendations for service improvement.
• Collaborate with relevant departments to address systemic issues and implement corrective actions related to provider and partner relations.
• Provide training and support to staff on provider engagement, partnership management, and stakeholder relations best practices.

Qualifications

• 6–10 years’ experience in provider relations, partnership management, stakeholder engagement, or a related field, preferably within healthcare, with at least 2 years in a supervisory or managerial role.
• Bachelor’s degree in Healthcare Management, Public Administration, Business Administration, or a related discipline.
• Master’s degree or relevant certification (e.g., CHRM, CIPD, Healthcare Partnership Management) is an advantage.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Proven ability to manage sensitive issues with discretion and professionalism.
• Understanding of provider engagement frameworks, contract management, and regulatory standards.
• Proficiency in data analysis and reporting tools.
• Familiarity with service quality improvement, integrated care delivery, and stakeholder engagement.
• Must be a resident of Imo State or open to relocation.

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