Key Responsibilities

Maintenance and Repairs:

• Conduct regular servicing and preventive maintenance for all medical equipment to meet or exceed a 95% compliance rate, verified by service logs and trackers.
• Respond to maintenance requests across all branches, completing minor repairs and troubleshooting within 48 hours of notice or escalation.
• Ensure all equipment is serviced according to regulatory and safety standards, performing necessary safety tests and conducting end-user training.

Service Level Agreement (SLA) Compliance:

• Monitor, manage, and execute all SLAs for medical equipment to uphold high standards for service and functionality in alignment with vendor agreements and hospital standards/requirements.

Patient Safety and Quality Initiatives:

• Lead at least three quality or service improvement initiatives bi-annually to enhance the performance, safety, and longevity of medical devices, directly supporting improved patient care outcomes.
• Achieve 100% patient safety by proactively ensuring equipment is maintained and serviced to avoid operational disruptions.

Regulatory Compliance:

• Ensure adherence to local and international regulatory requirements in all equipment servicing and maintenance
• Document all servicing, maintenance, and repair activities, and promptly address any compliance issues to align with regulatory standards.

Performance Tracking and Reporting:

• Track equipment performance benchmarks, generating regular reports on compliance, uptime, and safety measures to identify areas for improvement and maintain high operational standards.

Key Qualifications and Skills

• Education: BSc in Biomedical Engineering or related field. Certifications in medical equipment maintenance are an advantage.
• Experience: Minimum of 2 years managing laboratory, nursing, surgical, and other medical equipment.
• Technical Skills: Proficient in troubleshooting, regulatory standards, and equipment maintenance protocols.
• Soft Skills: Teachable, detail-oriented, proactive, with effective communication and organizational skills.