Job Summary

• The Customer Relations Officer (CRO) will be responsible for ensuring that all clients receive an outstanding and memorable experience.
• You will be required to ensure an effective management of the spa journey, including appointments/reservations, loyalty rewards, memberships, treatments, and retailing.
• You will also be responsible for handling social media accounts with specific campaigns aimed at achieving membership subscriptions, business objectives and spa profitability (increased sales).

Key Responsibilities

• Hands-on management of client data, spa treatments, timings, appointment bookings (online & offline), loyalty rewards and membership subscriptions on a full-time basis.
• Ensuring consistency of service and safety protocols, appropriate and correct pricing, issuing of receipts, correct filling out of client forms and client satisfaction on every interaction.
• Communicate with spa manager and spa director to ensure smooth day-to-day operations, including purchasing requirements, client requests & feedback.
• Collaborate with the Spa Manager on revenue initiatives, service enhancements, incentive programs, marketing and brand development.
• Create social media campaigns to increase online followership and presence, increase retail sales and client loyalty.
• Managing all our social media accounts (Facebook, Twitter and Instagram). In order to do this effectively, you must take photos of clients\’ finished treatments using the shop camera.
• Marketing of spa memberships with a monthly target of 10 members.
• Representing the company at trade fairs and external events within Abuja and outside if necessary.
• Effective management of our sister brand “Amali Cosmetics” includes sales and inventory management.
• Other duties as assigned.

Requirements

• Interested candidates should possess a B.Sc. or HND qualification
• 1-3 years of hands-on experience in the beauty sector
• Ability to maintain and promote a long-lasting relationship with our clients.
• Educate and guide the client based on their specific needs.
• Must be adaptable to change and able to multitask calmly and efficiently, with an emphasis on follow-up, cooperation and courtesy.
• Excellent verbal, written and problem-solving skills.
• Excellent interpersonal, leadership and listening skills. Must be highly organised and detail-oriented.
• Knowledge of the best practices and industry trends is essential.
• Knowledge of computerized spa booking software, Excel, MS Office, and point of sale systems is an asset. 1
• Knowledge of social media management and digital marketing.