Overview

• As a B2B Deployment Specialist, you will be a key player in the successful implementation of our B2B Ecommerce platform across different regions in Egypt.
• Your role involves reporting to B2B Deployment Lead, providing hands-on support during the rollout, facilitating training, analyzing feedback, and ensuring alignment with the deployment strategy.

Responsibilities
Implementation Support:

• Collaborate closely with the B2B Deployment Manager to execute the deployment plan for the B2B Ecommerce platform.
• Work directly with Line Managers and local Business Development (BD) teams during the rollout, offering on-the-ground support and troubleshooting.

Training and Development:

• Assist in training and developing Account Managers on new digital processes as directed by the B2B Deployment Manager.
• Support the onboarding of Line Managers and local BD teams through workshops and training sessions, emphasizing effective engagement with the sales team.

Feedback Analysis:

• Gather feedback from customers and BDs throughout the rollout process.
• Collaborate with the B2B Deployment Manager to analyze feedback and translate it into actionable insights for continuous improvement.

Customer Onboarding Assistance:

• Collaborate with the B2B Deployment Manager and Sales team to select customers for onboarding and schedule visits.
• Support in tracking the rollout progress and contribute to regular reports that communicate updates to the B2B team.

Adaptation to Digital Trends:

• Stay informed about digital trends and changes in the wider environment.
• Understand their implications on the deployment strategy and adjust as needed.

Collaboration and Communication:

• Maintain clear communication channels with the B2B Deployment Lead, Line Managers, and local BD teams.
• Ensure alignment and promptly address any deployment-related issues.

Qualifications

• Bachelor’s Degree in a relevant field (e.g., Business, Information Technology, or related disciplines).
• Field Experience.
• Problem-solving mindset and adaptability to changing requirements.

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