• As we scale, we’re looking for a Technical Support Lead who will lead our technical direction — someone who can turn creative ideas into functional, high-performing systems, platforms, and tools that power our operations and elevate our clients’ experiences.

About the Role

• The Technical Support Lead will be responsible for overseeing all technical aspects of One Box Media’s operations — from managing the company’s digital infrastructure to implementing tools that enhance creativity, efficiency, and communication.
• You’ll work closely with the management team to shape the company’s technological roadmap, guide the development team, and ensure seamless collaboration between internal teams and clients.
• This role is ideal for a technically savvy, innovative, and solution-oriented leader who thrives at the intersection of creativity and technology.

Key Responsibilities

• Oversee the company’s technical operations, including digital tools, workflow systems, and media infrastructure.
• Lead the design, development, and implementation of tech-driven solutions that improve performance and project delivery.
• Collaborate with creative and strategy teams to translate business goals into digital and technical strategies.
• Ensure data security, platform stability, and smooth system integrations.
• Manage technical vendors, software subscriptions, and IT resources.
• Supervise the development and maintenance of the company website, client portals, and digital products.
• Identify and integrate emerging technologies that enhance productivity and client experience.
• Communicate technical concepts clearly to non-technical team members and clients.

Expected Results

• A well-structured, reliable, and scalable digital infrastructure.
• Improved internal communication and project execution through smart tech solutions.
• Consistent system uptime and minimal technical disruptions.
• Enhanced client experience through seamless tech integration and support.
• Increased operational efficiency across departments.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum of 4–7 years of experience in a technical leadership or IT management role.
• Strong understanding of digital media systems, web infrastructure, and creative tech tools.
• Excellent communication and leadership skills — able to translate tech language into business outcomes.
• Experience managing technical teams, platforms, and cross-functional projects.
• Familiarity with media, marketing, or creative tech industries is a strong plus.

Preferred Qualifications

• Master’s degree or certifications in IT Leadership, Systems Engineering, or related field.
• Experience in SaaS, digital product development, or cloud management.
• Proficiency in automation tools, workflow management systems, and data analytics.

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About the Role

• We’re looking for an organised, proactive, and strategic Human Resources & Accounts Manager to join our dynamic team.
• This hybrid role combines people management with financial accountability — ideal for someone who’s great at building systems, loves structure, and enjoys supporting both people and numbers.
• You’ll manage HR operations, recruitment, and company culture while also handling bookkeeping, budgets, and compliance. The perfect candidate is someone who thrives in a creative environment but can also bring order, accountability, and structure to a growing team.

Key Responsibilities

Human Resources

• Oversee the full employee lifecycle — from recruitment and onboarding to performance reviews and off-boarding.
• Develop and enforce HR policies, ensuring compliance with Nigerian labor laws.
• Coordinate payroll processing and employee benefits.
• Plan and execute team-building activities, staff development, and culture initiatives.
• Manage employee relations and resolve workplace issues with empathy and fairness.

Accounts & Finance

• Handle all bookkeeping activities, including data entry, account reconciliation, and expense tracking.
• Prepare monthly financial statements and manage company cash flow.
• Oversee budgeting, forecasting, and cost control.
• Ensure tax compliance and liaise with external auditors and regulators.
• Maintain vendor relationships and track all invoices and payments.

Expected Results

• A well-documented and organised HR system that supports team productivity.
• Clear, accurate, and timely financial reporting.
• Transparent payroll and benefits administration.
• A positive and collaborative work environment that boosts retention and engagement.
• Compliance with all financial and labor regulations.

Requirements

• Bachelor’s degree in Accounting, Human Resources, Business Administration, or related field.
• 3–5 years of experience in both HR and accounting roles.
• Strong proficiency with HR and accounting tools (e.g., QuickBooks, Excel, Zoho, Sage, or equivalent).
• Exceptional communication and leadership skills.
• High attention to detail, confidentiality, and organisational skills.
• Demonstrated ability to work independently and collaboratively.

Preferred Qualifications

• Professional certifications such as ICAN, CIPM, or equivalent.
• Experience in a creative, media, or marketing agency.
• Familiarity with payroll automation or HR management systems.

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