Role: Residential Manager
Reports: General Manager / Managing Director

Direct Reports: Housekeeping Team, Maintenance Staff, Security Personnel, Front Desk Officers

Main Function

The Residential Manager will be responsible for overseeing the daily operations, administration, and maintenance of the residential property to ensure residents’ satisfaction, safety, and comfort. This role requires a proactive and organized professional, preferably female, with strong leadership, interpersonal, and multitasking abilities. The ideal candidate will ensure smooth facility management, efficient housekeeping, and exceptional resident relations while maintaining high operational standards.

Role Responsibilities

Property Operations and Management

• Oversee the day-to-day running of the residence to ensure a clean, safe, and comfortable living environment.
• Coordinate maintenance, repairs, and housekeeping schedules to maintain property standards.
• Supervise facility upkeep, including security, utilities, and general administration.
• Monitor the use of resources and ensure cost-effective management.

Resident Relations and Customer Service

• Serve as the primary point of contact for residents’ inquiries, complaints, and requests.
• Ensure excellent service delivery, prompt issue resolution, and resident satisfaction.
• Organize and manage resident engagement activities and community-building events.
• Maintain proper documentation of resident records, tenancy agreements, and related correspondence.

Staff Supervision and Development

• Lead, train, and supervise housekeeping, front desk, and maintenance teams.
• Conduct performance appraisals and promote teamwork, professionalism, and accountability.
• Coordinate staff duty rosters and ensure adequate coverage at all times.

Health, Safety, and Compliance

• Enforce safety and hygiene standards throughout the premises.
• Conduct routine inspections to ensure compliance with safety and environmental regulations.
• Report and follow up on any incidents or emergencies promptly.

Administration and Reporting

• Maintain records of property expenses, maintenance reports, and occupancy updates.
• Prepare periodic reports for management on facility performance, occupancy trends, and resident satisfaction.
• Liaise with vendors, contractors, and service providers for supplies and maintenance services.

Qualifications and Requirements

Education and Certifications

• Bachelor’s degree in Estate Management, Hospitality Management, Business Administration, or a related field.
• Professional certifications in Facility or Property Management are an added advantage.

Experience

• Minimum of 3–5 years’ experience in residential, property, or hospitality management.
• Proven experience managing staff, residents, or guests in a residential or hospitality setting.

Skills

• Strong interpersonal and communication skills with a courteous and professional demeanor.
• Excellent organizational, multitasking, and problem-solving abilities.
• Sound leadership and team management capabilities.
• Proficiency in Microsoft Office Suite and property management systems.
• Ability to handle confidential information and manage conflict effectively.
• High attention to detail, cleanliness, and customer satisfaction.