Job Location: Mainland, Lagos

This is a full-time on-site Customer Service Representative (French/English) role located in Lagos. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional service in both French and English languages.

Requirements 

• Minimum of 2 years experience as a Customer Service Representative in a reputable firm. 
• Customer Satisfaction and Customer Experience skills
• Fluency in French and English languages
• Excellent communication and interpersonal skills
• Ability to multitask and solve problems efficiently
• Previous customer service experience is preferred
• Knowledge of CRM systems is a plus