Job Summary

• The Control Room Security Supervisor is responsible for the effective supervision, coordination, and performance of all control room operations. This role ensures real-time monitoring, incident response coordination, and communication support to field security personnel. 
• The position plays a key role in maintaining situational awareness, enforcing Standard Operating Procedures (SOPs), and ensuring the integrity of security systems such as CCTV, access control, alarms, and communication networks.

Job Details

Operational Supervision 

• Supervise control room operators and ensure continuous 24/7 monitoring of CCTV, alarms, access control, and other surveillance systems. 
• Ensure operators adhere strictly to established SOPs, reporting protocols, and escalation procedures. Assign and monitor operator duties, ensuring coverage and accountability across all shifts. 
• Review incident and daily operational reports for completeness, accuracy, and timely submission. 

Incident Management & Communication 

• Serve as the central communication link during emergencies or incidents. Coordinate immediate response with on-ground security teams and notify relevant stakeholders as required. 
• Ensure all incidents, alarms, and system events are logged, investigated, and properly documented. 
• Support post-incident analysis and contribute to incident review meetings. 

System Management 

• Oversee the proper functioning of all control room systems including CCTV, access control, intrusion detection, and communication equipment. 
• Report faults or malfunctions promptly to the technical support team and follow up on rectification. 
• Ensure data storage, footage retrieval, and evidence management are done in line with policy and legal requirements. 

Compliance and Quality Control 

• Conduct regular audits of control room activities to ensure compliance with SOPs, company policies, and data protection laws. 
• Maintain strict confidentiality and integrity of security information and video records. 
• Implement continual improvement measures for operational efficiency and effectiveness. 

People and Performance Management

• Supervise, train, and evaluate control room operators to maintain high operational standards. 
• Support the professional development of staff through mentoring and coaching.
• Enforce discipline, punctuality, and adherence to organizational values and ethics

Requirements

Qualifications and Experience:

• Minimum of HND / Bachelor’s degree in Crime Management, ICT, or related field.
• Minimum of 5 years’ experience in a control room environment, with at least 2 years in a supervisory role.
• Professional certification (e.g., ASIS CPP, PSP, or equivalent) is an added advantage.
• Strong knowledge of CCTV operations, access control systems, and incident response procedures.
• Familiarity with digital evidence handling and data protection standards.

Skills and Competencies:

• Excellent leadership and supervisory skills.
• Strong communication and report-writing ability.
• High level of integrity and confidentiality.
• Proficiency in computer-based monitoring systems and MS Office Suite.
• Ability to remain calm and decisive under pressure.
• Analytical and problem-solving mindset.

Working Conditions:

• Shift-based work, including nights, weekends, and public holidays.
• High-stress environment requiring sustained attention and vigilance.
• May involve extended hours during emergencies or special operations.

Performance Indicators (KPIs):

• Compliance with reporting timelines and SOPs.
• Incident response accuracy and timeliness.
• CCTV uptime and fault resolution rate.
• Operator performance and adherence to duty schedules.
• Quality of documentation and record-keeping.

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