About the Role:

The Operations Officer will manage the daily operational activities related to fleet tracking, camera installations, system uptime, and reporting. You’ll work directly with suppliers, technicians, and clients to ensure all vehicles are properly monitored, maintained, and performing safely. 

You’ll also play a key role in generating operational insights from driver and vehicle data, turning numbers into actions that improve safety and efficiency.

Key Responsibilities

• Oversee installation, activation, and maintenance of vehicle trackers and dashcams.
• Monitor fleet data (location, driver behaviour, system uptime) using the SafeRide+ dashboard.
• Generate daily, weekly, and monthly performance reports on driver behaviour, route compliance, and safety incidents.
• Liaise with hardware suppliers, SIM/data providers, and technical vendors to ensure devices and connections remain active.
• Coordinate with drivers and partners to address hardware faults, system alerts, or connectivity issues.
• Track SIM usage and manage data plans efficiently.
• Maintain accurate records of all operational activities, assets, and incidents.
• Support development of new operational procedures and KPIs.
• Provide feedback to engineering and product teams to improve system reliability and reporting tools.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field.
• 2–4 years’ experience in fleet management, logistics operations, or telematics systems.
• Familiarity with vehicle tracking or dashcam monitoring software.
• Strong reporting and Excel/Google Sheets proficiency.
• Excellent coordination, communication, and vendor-management skills.
• Attention to detail and proactive problem-solver.
• Comfortable working in fast-moving start-up environments.

Preferred (Not Mandatory)

• Prior experience working with fleet tracking systems 
• Understanding of driver behaviour analytics and safety reporting.
• Technical literacy (basic understanding of APIs, SIM configuration, data monitoring tools).
• Experience managing field technicians or hardware installations.

Why Join Us:

• Be part of a first-of-its-kind mobility safety start-up solving a real problem across Africa.
• Work directly with the founding team on a high-impact operational rollout.
• Opportunity to grow into a Fleet Operations Lead or COO-track role as the company scales.
• Competitive pay + performance bonuses + equity consideration (for top performers).