• Client Communication: Respond promptly to inquiries via calls, email, SMS, and WhatsApp.
• Loan Application: Manage and process loan applications efficiently.
• Repayment Monitoring: Send timely reminders and acknowledgments; follow up on outstanding repayments via call and chat to ensure prompt remittance.
• Document Handling: Forward necessary documents to relevant units and follow up on client requests.
• Client Support: Provide loan documents, schedules, affidavits, and other required information.
• Relationship Management: Build and maintain strong client relationships; address concerns to support business growth.
• Record Keeping: Maintain organized, accurate, and easily retrievable client records.

REQUIREMENTS

• Fluency in Communication
• Good Business Sense
• Strong Editorial Skills
• Attention to Detail & Good Memory
• Excellent Organizational Skills
• Fast & Accurate Typing Skills
• Basic Knowledge of Human Psychology will be an added advantage