Job Summary

• The Brand and Communications Coordinator leads GAIA AFRICA’s communications strategy, overseeing branding, media relations, digital content, event promotion, and social media.
• This role requires a dynamic communicator with strong strategic thinking, execution ability, and an understanding of premium women-focused networks.

Key Responsibilities

• Develop and execute annual communications and social media strategies aligned with GAIA AFRICA’s brand vision.
• Oversee all social media platforms, ensuring consistency and high engagement.
• Create content and approve messaging for newsletters, websites, press releases, and executive communication.
• Collaborate with internal teams for event promotions, PR campaigns, and membership marketing.
• Manage third-party agencies and vendors (e.g. PR firms, designers, digital marketers).
• Monitor media coverage, digital traffic, and brand visibility metrics.
• Build media and influencer relationships for brand amplification.

Key Performance Indicators (KPIs)

• Social Media Growth: 15–20% quarterly increase in engagement and follower count.
• Press Coverage: Secure 5–10 high-quality media placements per quarter.
• Website Traffic: 20% YoY increase in organic traffic from content and campaigns.
• Event Visibility: Achieve 90% satisfaction from post-event communication feedback.
• Brand Consistency: Ensure 100% alignment in tone and visual identity across platforms.

Objectives and Key Results (OKRs)

• Objective 1: Increase GAIA AFRICA’s brand visibility nationally and regionally.
  • KR1: Launch 3 integrated campaigns per quarter.
  • KR2: Grow media partnerships by 30% by Q4.
• Objective 2: Drive member engagement through content and storytelling.
  • KR1: Publish 2 monthly newsletters with 40%+ open rates.
  • KR2: Maintain blog publishing cadence of 2 posts/month.

Educational Requirements & Experience

• Bachelor’s Degree in Communications, Public Relations, Marketing, or related fields
• 5 – 7 years of relevant experience, ideally in a luxury, lifestyle, or membership-based organisation
• Experience in high-level media outreach and executive communication
• Fluency in English (oral and written).

Skills & Competencies:

• Strategic communication and brand management
• Leadership and team coordination
• Project management and deadline control
• High-level writing, proofreading, and editorial judgment
• Crisis communication and media training
• SEO and content marketing
• Knowledge of social and digital trends
• Proficiency in MS Office, Canva, Google Workspace, and social media tools.

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Purpose of Role

• The Housekeeping Staff is responsible for overseeing the housekeeping department and ensuring the cleanliness, orderliness, and appearance of the entire facility.
• This role includes managing daily operations, coordinating staff schedules, and maintaining high standards of guest satisfaction.
• The post-holder will work closely with other departments to ensure seamless operations and guest experiences.

Job Summary

• Oversees the work activities of cleaning personnel to ensure clean, orderly and attractive function rooms, offices and Clubhouse environment.
• The post-holder is responsible for assigning duties, inspecting work and investigating complaints regarding housekeeping service and equipment to ensure corrective and appropriate actions are taken.
• The ability to demonstrate effective and co-operative teamwork with all colleagues at all levels.

Key Responsibilities

• Assigns janitorial staff their duties and inspects work to be certain they conform to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective actions.
• Coordinates work activities in the department.
• Coordinates all laundry-related activities.
• Inspects dry-cleaning and press work to ensure optimum quality of work; prompt pick-up/on-time delivery of laundered items.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.
• Maintains stock inventories to ensure adequate supplies.
• Makes recommendations to improve service and ensure more efficient operations
• Examines the building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to the line manager for further action.
• Issues supplies and cleaning equipment to the janitorial staff.
• Guides and directs the whole team to ensure consistency of brand and a high level of performance and service delivery.
• Collaborate with all departments to ensure smooth operations.
• Assist in the development and implementation of operational policies and procedures.
• Ensure all offices, function rooms, public areas, and back-of-house areas are cleaned and maintained to high standards.
• Coordinate with the maintenance team to address any repairs or maintenance issues promptly.
• Ensure compliance with health, safety, and hygiene standards in all housekeeping operations.
• Conduct regular training sessions on safety protocols and proper use of cleaning equipment and chemicals.
• Address any safety hazards or issues immediately to prevent accidents and injuries.
• Maintain accurate records of housekeeping activities, including Clubhouse status, cleaning schedules, and maintenance reports.
• Prepare and submit weekly reports.

Qualifications, Experience, Skills & Competencies

• First degree in Hotel/Hospitality Management or a related discipline and professional certification relevant to the role.
• Minimum of four (4) years of housekeeping management experience.
• Strong leadership and team management skills.
• Excellent organisational, analytical and time-management abilities.
• Exceptional attention to detail and commitment to quality.
• Effective communication and interpersonal skills.
• Excellent active listening skills.
• Ability to stand, walk, and move around for extended periods.
• Willingness to work flexible hours and during events or public holidays.
• Proficiency in the use of housekeeping management software and Microsoft Office Suite.

Key Performance Indicators / OKRs:

• General overall cleanliness of the Clubhouse premises.
• Accuracy and completeness of work schedules.
• Number of complaints regarding housekeeping service
• Compliance with Health, Safety and Environmental policies.
• Minimize the number of incidents/issues during assigned duties.

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