Job Summary

• The Pharmacy Network Supervisor will oversee field monitoring teams and ensure effective supervision of community pharmacies enrolled in the Kampe Care initiative.
• The role is accountable for ensuring that pharmacies comply with Kampe standards, deliver quality healthcare services, and provide excellent customer experience.

Key Responsibilities

• Lead and supervise Pharmacy Network Field Workers/Monitoring Officers across assigned regions.
• Review and validate reports from monitoring teams for accuracy and completeness.
• Escalate systemic issues, fraud risks, or high-risk incidents to the Head of Pharmacy Benefit and Project Manager.
• Liaise with central teams (Technology, Claims, Operations, Compliance) to resolve field-level issues.
• Develop action plans with monitoring teams to address performance or compliance gaps.
• Support management in implemen..ng mi..ga..on strategies across the network.

Role Qualifications

• Bachelor’s Degree in Pharmacy, Nursing, Public Health, Healthcare Administration, or related field (master’s degree is a plus).
• 4-6 years’ experience in healthcare supervision, provider relations, or field operations.
• Knowledge of healthcare regulatory requirements.

Required Skills and Competencies:

• Data collection validation and reporting (Excel, Power BI, or mobile data tools).
• Knowledge of network or pharmacy operations, primary care, and claims processes
• Strong communication and relationship-building skills.
• Ability to balance field realities with project targets.