Main Duties

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
• Answer and direct calls to the appropriate department or staff member.
• Maintain a clean and organized front desk area and board room.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Assist with administrative tasks as needed, such as data entry, filing and document preparation.
• Schedule appointments and meetings for staff members.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with external and internal Customers.
• Liaise with Customer Support on fault resolutions and Customer account reconciliation.
• Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
• Manage the organization website chat bot or other inquiry.
• Manage the social media of the organization.
• Manage the delivery of parcel/order.
• Follow communication procedures, guidelines and policies.
• Any other tasks assigned to you by the Management.

Personal Qualities & Qualifications

• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
• Problem-solving skills.
• Ability to communicate clearly.
• A highly effective individual who has an absolute eye for detail and is focusedon improving business performance.
• Service and process knowledge.
• Friendly attitude.
• Strong time Management.
• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Demand on the Job:

• Must have at least 3 years cognate experience in Front Office Management.
• Excellent communication skills, both written and verbal.
• Commanding personality to handle stressful situations with ease.
• Computer proficiency with knowledge of Microsoft Office.
• Ability to multitask and prioritize tasks effectively.
• Ability to work under none or minimal supervision.
• Maybe required to work weekend once in a while.