Responsibilities

• Scheduling/Assigning installation and customer complaint to service engineers
• Monitor various sites for issues
• Escalate Service related issues
• Ensure compilation of all job completion report
• Follow-up with Engineers to ensure that task/installation are completed on time
• Liaise with customers for prompt resolution of complaint or issues
• Ensure that all service compliant or installation are updated on service software
• Ensure information on job tickets is up to date
• Monitoring Service engineer expenses
• Escalating Services engineers work related issues
• Follow-up with engineers for all service issues or compliant
• Assign engineers for all Service Level Agreement and ensure completion
• Ensure prompt dispatch and retrieval of spares, batteries etc.