Job Summary

Reporting to the General Manager, the successful candidate will support the General Manager in overseeing day-to-day operations, driving strategic initiatives and ensuring exceptional service delivery. He or she must be a proactive problem-solver with strong leadership qualities and a deep understanding of Nigeria’s healthcare and HMO landscape.

Responsibilities

• Support the General Manager in planning, coordinating, and overseeing operational activities across all departments.
• Drive key business functions such as provider network management, customer service, claims processing, and corporate client engagement.
• Supervise departmental heads to ensure service efficiency, compliance with NHIS/Health Insurance Authority (HIA) regulations, and adherence to internal policies.
• Assist in developing and executing business growth strategies, including B2B and retail product expansion.
• Monitor KPIs across teams, identify gaps, and recommend data-driven improvements.
• Ensure timely and accurate reporting to executive management and relevant regulators.
• Coordinate staff training, performance evaluations, and continuous development.
• Represent the organization in client meetings, regulatory engagements, and strategic partnerships as delegated.

Requirements

Education & Experience:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (MBA or MPH is an added advantage).
• Minimum of 7 years of relevant work experience, at least 2 years in a managerial or supervisory role within the HMO or healthcare industry.
• Familiarity with NHIS/HIA guidelines and health insurance regulatory frameworks in Nigeria.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills – must be comfortable engaging with clients, providers, and staff at all levels.
• Strategic thinker with the ability to execute tactically.
• High level of integrity, accountability, and professionalism.
• Proficiency in Microsoft Office Suite and healthcare information systems (HIS/HMIS)