Key Responsibilities

• Handle guest check-ins/check-outs, billing, and payment transactions accurately.
• Process cash, credit card, debit card, and other payment methods in compliance with hotel policies.
• Issue receipts, invoices, and refunds when necessary.
• Maintain accurate cash drawers and reconcile transactions at the beginning and end of shifts.
• Assist in preparing daily cashier reports, deposits, and financial records.
• Respond to guest inquiries about charges, payments, and billing issues.
• Support front office and F&B teams in handling guest accounts and room charges.
• Follow internal control procedures to prevent fraud and ensure compliance with financial standards.
• Maintain the confidentiality of guest and financial information.
• Provide courteous and professional service to all guests.

Qualifications & Skills

• Minimum of a B.Sc.in Accounting, Finance, Business Administration, or a related field.
• Previous experience as a cashier, teller, or in a finance role; hospitality experience preferred.
• Strong numerical and analytical skills.
• Proficiency in using POS systems, hotel management software (e.g., Opera, Micros), and MS Office.
• Excellent communication and customer service skills.
• High level of integrity, accuracy, and attention to detail.
• Ability to work flexible shifts, weekends, and holidays.