About the Role:

• As our General Manager, you will be the driving force behind our hotel\’s operations, strategy, and overall success. You will oversee all departments, ensuring the delivery of world-class service, maintaining impeccable standards, and maximizing profitability. We are looking for an individual with strong leadership qualities, a deep understanding of the Nigerian hospitality landscape, and a commitment to excellence.

Key Responsibilities:

• Strategic Leadership: Develop and execute comprehensive business and financial plans to achieve and exceed hotel objectives. Analyze market trends, competitor activity, and guest feedback to drive strategic initiatives.
• Operational Excellence: Oversee all daily hotel operations, ensuring seamless service delivery across Front Office, Housekeeping, Food & Beverage, Maintenance, and other departments.
• Guest Experience Champion: Foster a culture of exceptional guest service, ensuring every visitor has a memorable and positive experience. Proactively address guest concerns and implement service recovery strategies.
• Financial Management: Manage budgets, P&L statements, and revenue streams effectively. Implement cost-control measures and drive profitability.
• Team Leadership & Development: Lead, inspire, and mentor a diverse team of hospitality professionals. Foster a positive work environment, promote professional development, and ensure high levels of employee engagement.
• Brand Standards & Compliance: Uphold and enhance brand standards, ensuring compliance with all Nigerian health, safety, and legal regulations.

What We\’re Looking For:

• Proven experience as a Hotel General Manager or in a senior leadership role within the hospitality industry (minimum [e.g., 5-7] years).
• Demonstrated success in driving revenue growth, controlling costs, and improving guest satisfaction.
• Strong understanding of hotel operations, including F&B, rooms division, sales & marketing, and finance.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with the Nigerian market and relevant regulatory frameworks.
• Bachelor\’s degree in Hospitality Management, Business Administration, or a related field. Master\’s degree or MBA is a plus.

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