Job Summary

• Proactively Performs Network Fulfilment activities. Highlights issue and drives resolution when required.

Responsibilities

• Troubleshooting and resolution of 1st and 2nd level network related problems
• Respond to and resolve DWDM & Metro networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on Ciena DWDM Submarine and Ciena Metro Network with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
• Complete the projects objectives within timelines
• Interpret, review and implement Metro Ethernet, Microwave and GPON networks designs from the core network planning team
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that Equinix global and metro fiber network documentation is always accurate and up to date.

Qualifications
Required:

• Ability to review and execute provisioning requests from Transmission Planning documents
• Ability to troubleshoot, identify root causes and recommend solutions
• Ability to install, commission, implement and configure according to design and specification
• Ability to use basic working tools like ethernet Analyzer and optical testers
• Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
• Good oral and written communication skills
• Teamwork abilities
• Ability to work well under pressure
• Good knowledge of IP MPLS
• Bachelors Degree in Engineering Or Equivalent Experience
• CCNA and Project Management.