Job Brief

• We are seeking a proactive and detail-oriented NOC Engineer who will be responsible for monitoring, maintaining, and ensuring the stability of the network infrastructure and services, and coordinating timely resolutions to maintain high service availability for customers.

Responsibilities

• Monitor ISP backbone, access networks, and customer links using NMS tools.
• Detect and respond to alarms, outages, or performance degradations.
• Log, prioritize, and escalate incidents in accordance with SLAs.
• Perform first-level and second-level troubleshooting for network faults.
• Provide remote support to field engineers during installations, repairs, or escalations.
• Work closely with Tier-3/Engineering teams for complex issues.
• Support routine maintenance activities (upgrades, patches, backups).
• Implement and monitor change requests following standard procedures.
• Document and update network diagrams, incident logs, and technical reports.
• Communicate effectively with customers on service status and incident resolutions.
• Ensure timely updates to clients and account managers during outages.
• Track KPIs (uptime, latency, throughput, packet loss).
• Recommend improvements to enhance network reliability and customer experience.

Key Attributes and Competiencies

• Bachelor’s degree in Computer Science, Electrical/Electronics Engineering, Telecommunications, or related field (or equivalent experience).
• 2+ years’ experience in ISP, telecom, or enterprise networking environment.
• Strong knowledge of TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, VPNs, and routing/switching.
• Experience with monitoring tools (e.g., PRTG, SolarWinds, Nagios, Zabbix, Cacti).
• Familiarity with fiber optics, wireless, and last-mile technologies.
• Hands-on with Cisco, Juniper, Mikrotik, or Huawei equipment.
• Excellent problem-solving, communication, and teamwork skills.

Preferred Certifications (Optional but Valuable):

• CCNA/CCNP (Cisco Certified Network Associate/Professional)
• JNCIA/JNCIS (Juniper)
• Mikrotik MTCNA/MTCRE
• ITIL Foundation (for incident/change management)

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Job Summary

• We are seeking a highly skilled Network Optimization Engineerwho will beresponsible for analyzing, designing, implementing, and optimizing network infrastructure to ensure high performance, reliability, scalability, and efficiency.

Responsibilities

• Monitor and analyze network performance metrics (latency, throughput, packet loss, jitter, etc.) to identify bottlenecks and areas of improvement.
• Plan and implement optimization strategies to enhance capacity utilization, stability, and overall quality of service (QoS).
• Conduct regular audits of network configurations, routing protocols, and traffic flows.
• Collaborate with planning and operations teams to design network upgrades, expansions, and capacity planning.
• Ensure compliance with SLA requirements for voice, data, and video services.
• Implement traffic engineering and load-balancing solutions to optimize resource usage.
• Troubleshoot chronic network performance issues and recommend long-term fixes.
• Work closely with vendors and OEMs for advanced troubleshooting and performance tuning.
• Develop automation scripts and tools for performance monitoring and optimization.
• Prepare technical reports, dashboards, and documentation on network health and optimization activities.
• Support field and NOC teams with advanced performance troubleshooting.

Performance Indicators (KPIs)

• Reduction in network downtime and outages.
• Improved SLA compliance and customer satisfaction scores.
• Successful completion of network optimization projects within timelines.
• Increased efficiency in bandwidth and resource utilization.
• Automation of repetitive network optimization tasks.

Key Attributes and Competencies

• Bachelor’s Degree in Computer Science, Electrical/Electronic Engineering, Telecommunications, or related field.
• 3-4 years of experience in network engineering, preferably in telecom or ISP environment.
• Strong knowledge of IP networking, MPLS, BGP, OSPF, ISIS, and traffic engineering.
• Hands-on experience with routers, switches, firewalls, and load balancers (Cisco, Juniper, Huawei, Nokia, etc.).
• Proficiency in network monitoring/optimization tools (SolarWinds, PRTG, Wireshark, NetFlow, etc.).
• Experience in QoS, capacity planning, and traffic analysis.
• Familiarity with SDN, NFV, and cloud networking is an added advantage.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and teamwork skills.

Salary Range
N250,000 – N350,000 / month.

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