Summary

• We are seeking a proactive and customer-focused Customer Service Agent to join our team.
• The ideal candidate will serve as the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming calls, emails, and chats promptly and professionally.
• Respond to customer inquiries, complaints, and requests with accuracy and empathy.
• Provide product/service information and guide customers in making informed decisions.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain accurate records of customer interactions in the company database.
• Follow up with customers to ensure satisfactory resolution of issues.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Minimum of OND/HND/B.Sc. in any discipline.
• Proven experience in a customer service or client-facing role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in MS Office and customer service software
• Ability to work effectively under pressure and in a fast-paced environment.
• A positive attitude, patience, and a customer-first mindset.