Client Relationship Management:

• Serve as the primary contact for HMO clients, ensuring efficient communication and support.
• Build and maintain strong relationships with existing and potential HMO partners.
• Resolve escalated issues promptly to ensure customer satisfaction.

Business Development & Sales Support:

• Identify and pursue opportunities to increase client utilization and revenue from HMOs.
• Support the negotiation and renewal of HMO contracts and agreements.
• Track and analyze HMO client trends to provide insights for business strategy.

Operations & Coordination:

• Collaborate with pharmacy/store teams to ensure HMO customers receive quality service.
• Maintain accurate records of HMO client transactions and activities.
• Work closely with the backend operations team to ensure proper claims processing.

Marketing & Engagement:

• Assist in planning and executing engagement initiatives to drive HMO partnerships.
• Support promotional campaigns and awareness programs for HMO clients.